Positioned in Malaysia on the coronary heart of Sarawak’s capital, Kuching, Kuching Park Lodge is a convenience-lover’s dream. Guests to the property are invited to benefit from the final digital expertise, with ‘good’ providers.
With every part made quick and easy, visitors have the liberty to take pleasure in themselves with zero stress of their commonplace or deluxe rooms.
The property is overseen by Infinite Hospitality Group (Malaysia) Sdn Bhd and helmed by Patrick Lau (Co-founder & CEO) and Mason Tang (Co-founder & COO), who’re seasoned hospitality professionals with 25 years of expertise.
Good, digital, improvements driving visitor expertise
At Kuching Park Lodge, visitors have the posh of having fun with:
- Good self-check-in and check-out system to keep away from lengthy queues and ready time on the entrance desk.
- Cell room entry to keep away from the necessity for a bodily key.
- Rooms with innovative expertise that give visitors consolation and leisure.
- Enhanced room service that entails a robotic and clever service menu.
- Good kiosks and a cellular app to make ordering easy.
With this dedication to expertise and visitor expertise, it’s no shock the identical angle applies to how the property is managed on the backend.
Trendy expertise platform wanted to satisfy distribution calls for
With visitor expertise taken care of with good expertise, Kuching Park Lodge additionally wanted to make sure bookings had been coming in and distribution channel connections had been being managed precisely and in real-time.
“We knew about SiteMinder from our PMS supplier Oracle, who was already in partnership and built-in with SiteMinder,” defined Patrick and Mason. “Utilizing SiteMinder has been quite simple, permitting us to reduce down the method of coming into reserving particulars manually into our PMS.”
This simplicity of interface and performance is the ability that offers hoteliers full management over their enterprise, with sufficient time left over to good their visitor expertise.
Outcomes that make property administration and life a lot simpler
As handy as life is for visitors at Kuching Park Lodge, the administration workforce enjoys the identical sense of ease utilizing SiteMinder’s options, with each money and time saved.
“Our employees effectivity has improved – we managed to save lots of our payroll price for the Reservations division by 30%,” stated Patrick and Mason. “And since all information is built-in in real-time, our charges and stock administration are extra strategic and simpler to regulate versus market demand. This permits us to make use of dynamic pricing extra effectively which ends up in with the ability to improve our ADR.”
Such has been the success, Kuching Park Lodge will quickly be joined by different Infinite properties.
“At present we’re studying to make full use of SiteMinder for our present resort and we will certainly increase to different accommodations sooner or later,” defined Patrick and Mason.
Thanks Kuching Park Lodge and sustain the good work!