Qunci Villas and SiteMinder – Buyer success story

A honeymoon is a pivotal second for newlyweds to begin their new life collectively. Which is why deciding on the right honeymoon vacation spot, together with selecting the best couple’s lodging, is taken into account important. One of many favourite selections for newly married {couples} in Indonesia is Qunci Villas Lombok.

Qunci Villas is among the pioneer boutique inns in Lombok that has been in enterprise since July 2003. The lodge was designed by Dutch architect, Joost van Grieken, which limits its carbon footprint through the use of pure supplies reminiscent of stone and wooden. Furthermore, his design additional enhances the room and public areas that are decked-out with native artworks. Van Grieken was additionally impressed by genuine Indonesian structure when designing the lodge. The result’s an eco-friendly resort that’s in concord with nature and native values. As their tagline states: Qunci Villas is your key to a real Lombok expertise.

Qunci Villas doesn’t deem the fantastic thing about the inn as the one factor that issues to visitors, nevertheless The workforce additionally believes the customer’s expertise is of nice significance.

“Most of our visitors are younger {couples}, honeymooners, or those that are celebrating their anniversary. Due to this fact, we at all times strive to make sure that we offer a excessive stage of service to every visitor and make sure that each visitor is glad with the expertise of staying with us,“ mentioned Viki Edy Priyatna, E-Enterprise & Reservations Supervisor.

Changing from guide work to system integration

To ensure one of the best expertise for his or her visitors, Qunci Villas must spend time specializing in giving probably the most excellent service. For that cause, it wanted to ditch guide work and swap to system integration. Beforehand, lodge operations reminiscent of receiving, recording, and inputting reservation information into the property administration system needed to be achieved manually, which was time-consuming and ineffective.

Nevertheless, since discovering SiteMinder from a web-based search and attempting it out without spending a dime, Qunci Villas has managed to deal with recurring points. Viki professed that SiteMinder helped them simplify administrative processes by automating operational duties. This straight helps save the lodge’s employees time and assets.

“We have been aided by SiteMinder as a result of they honestly caused a ‘revolution’ for our property. All duties are built-in between our web site, reserving web page, and property administration system. This actually saves labour prices and time. Efficient dealing with of reserving channels, thereby rising income, and most significantly enhancing our buyer expertise,” Viki defined.

Reservations spike after automation

On prime of system integration and automation, SiteMinder gives modifications for Qunci Villas’ room administration and room price changes. Viki mentioned:

“SiteMinder permits us to simply implement a dynamic pricing system. Beforehand we tended to make use of static seasonal pricing. With SiteMinder, our income has elevated by 30% from what it was earlier than.”

What’s extra, Viki states, through the use of SiteMinder he’s in a position to end an excessive amount of duties extra effectively, scale back overbooking, scale back issues as a consequence of human-error, and make his work extra fulfilling and simpler.

Thanks for selecting SiteMinder and better of luck to Qunci Villas Lombok!

Related Articles


Please enter your comment!
Please enter your name here

Latest Articles