Saudia is emphasizing its dedication to becoming a member of efforts with authorities entities to serve pilgrims.
SAUDIA group will likely be transporting pilgrims from greater than 100 scheduled and 14 seasonal locations to six airports within the Kingdom in Jeddah, Riyadh, Dammam, Medina, Taif, and Yanbu. The 8 thousand cockpits and cabin crew can converse 42 completely different languages and can graciously serve the company throughout their journeys, reflecting the beneficiant nature of Saudi hospitality.
The plan ensures synergy from all SAUDIA Group subsidiaries, particularly these involved with offering providers to pilgrims, particularly Saudia Aerospace Engineering Industries (SAEI), Saudi Floor Providers (SGS), and Saudi Airways Catering Firm (SACC), all of which is able to function at complete capability and across the clock all through the Hajj season.
SAUDIA goals to supply the very best air transport and logistic providers and different built-in providers throughout all places by means of digital platforms and certified personnel to serve pilgrims upon arrival and departure.
Mr. Amer Alkhushail, Chief Hajj and Umrah Officer at SAUDIA Group mentioned: “By way of our accrued expertise, succesful workers, and our relentless pursuit to supply the very best technical providers that assure a clean journey expertise, SAUDIA Group is able to implement a brand new Hajj plan. This operational plan is in step with the directives of the Supreme Hajj Committee, headed by His Royal Highness Prince Abdulaziz bin Saud bin Naif bin Abdulaziz, Minister of Inside; the Central Hajj Committee, headed by His Royal Highness Prince Khaled Al-Faisal, Advisor to the Custodian of the Two Holy Mosques, Governor of Makkah Area; and in cooperation with the Ministry of Hajj and Umrah and the Pilgrim Expertise Program.”
Al Khushail additionally highlighted the significance of integrating efficiency with varied authorities stakeholders at airports just like the Common Authority of Civil Aviation (GACA) together with all firms concerned in organizing Hajj journeys inside and out of doors the Kingdom. Al Khushail revealed that Prince Mohammad Bin Abdulaziz Worldwide Airport in Medina would obtain the primary flights arriving within the Kingdom on Might 21.
Lately, SAUDIA Group has concluded quite a few agreements with varied authorities to serve pilgrims in lots of international locations as a part of its endeavor to extend its operational share and spend money on its repute by offering air transport providers in a definite non secular environment. As well as, SAUDIA Group goals to realize operational effectivity whereas absolutely complying with security requirements, that are its high priorities. The corporate has mobilized its human and digital capabilities to supply the very best providers and implement the plan by means of varied paths, together with the efficiency monitoring workforce, the terminal operations middle workforce, in addition to the workforce in control of the follow-up and pre-coordination with all sectors and related authorities. All these groups work across the clock and with direct follow-up from SAUDIA’s senior management.
SAUDIA Group supplies pilgrims with many distinguished providers, together with the issuance of boarding passes for the arrival and return flights from worldwide departure and home terminals; staffing King Abdulaziz Worldwide Airport (KAIA) in Jeddah and Prince Mohammad Bin Abdulaziz Worldwide Airport (Madinah Airport) with navigators and workers fluent within the varied languages; arranging the dispatch of Zamzam water bottles to varied locations; and offering further flights for pilgrims wishing to journey to Medina by air.
That is provided along with securing the operational necessities, together with employees, labor, and floor tools, in proportion to the dimensions of the operation. Subsequently, SAUDIA Group has been engaged on coaching all front-line workers within the areas of Hajj protocol, crowd administration, coping with crises, and responding to emergency plans.
As a part of its endeavor to supply pilgrims with complete providers and enrich their journey expertise, SAUDIA has up to date its in-flight Islamic content material, together with non secular packages, particularly these devoted to elevating consciousness of Hajj. The updates embody greater than 134 hours of varied non secular packages and 590 hours of Quran recitations, along with many Islamic packages obtainable in a number of languages akin to Arabic, English, Indonesian, Chinese language, and different languages spoken by pilgrims. Furthermore, SAUDIA’s Inflight Leisure system gives a novel assortment of academic e-books on performing Hajj and Umrah in additional than 14 languages.
SAUDIA Group has additionally expanded its Hajj season plan actions to incorporate sharing consciousness messages to pilgrims of their languages by means of the official means of their international locations, Hajj missions and organizations in Makkah and Madinah throughout Hajj residences.
In these messages, the corporate clarifies all issues associated to the pilgrims’ journey, together with baggage, its weights, and sizes, in addition to mechanisms for accepting it at airports upon departure after the tip of the Hajj, to facilitate their procedures past expectations.