Though the impacts of the COVID-19 pandemic on the tourism trade had been harsh, there remained a terrific alternative for Siri Village Chiang Mai to begin a resort enterprise for the primary time.
Ms. Sirinphat Patchotikun (Khun Mai), the proprietor of Siri Village Chiang Mai Resort, spoke in regards to the historical past of the resort.
“Initially, I used to be within the enterprise of shopping for and promoting land in Chiang Mai. In 2019, we purchased an outdated home of Chao Phraya that’s over 100 years outdated and developed it right into a espresso store and picture gallery,” she defined.
“As a result of it’s situated within the coronary heart of the town and surrounded by many lodging and guesthouses, the cafe was widespread amongst foreigners. Afterward, the landowner behind the espresso store needed to promote so we had the chance to purchase extra land and closed the store in February 2019 to show the place right into a resort.”
Two years later Siri Village Chiang Mai Resort was opened, in August 2022, with the title Siri from ‘Siri Mongkhon’ which implies good grace. Completely fitted to a location that’s surrounded by temples.
“From the expertise of operating a espresso store we had an understanding of the expectations and wishes of foreigners,” mentioned Khun Mai.
“Travellers are keen to spend cash to have a superb expertise and repair. Subsequently, we need to construct a resort that emphasises peace and serves the very best service like residence. With solely 25 rooms, specializing in massive areas, excessive ceilings and impeccable cleanliness to fulfill the wants of worldwide vacationers.”
Having access to world travellers with SiteMinder
After moving into the resort enterprise, Siri Village Chiang Mai, Khun Mai was searching for an answer to assist with on-line gross sales promotion and advertising and marketing. It was prompt by hoteliers in Chiang Mai that SiteMinder was a key participant in producing bookings.
“SiteMinder’s platform simplifies on-line gross sales for our enterprise,” she mentioned. “We are able to management costs, room availability and assess internet revenue in a single place in a really fast time.”
“Moreover, when it comes to advertising and marketing, SiteMinder helps our new motels turn out to be extra seen and well-known on-line. Pre-COVID we relied on prospects from walk-ins and phrase of mouth, which is principally Chinese language visitors. We are actually seeing an increasing number of bookings from prospects from international locations equivalent to Europe and America.”
“At current, we’re additionally seeing extra bookings from Loy Krathong,” Khun Mai continued. “90% of our Christmas and New 12 months bookings have come by means of the system. It lets us see that prospects are beginning to ebook prematurely for 1-2 months longer.”
Simplify restricted worker day by day life with SiteMinder Platform.
Being a small resort however specializing in 4-5 star service, Khun Mai focuses on the coaching and improvement of restricted employees potential.
“Our employees are growing alongside the best way with the purchasers. Virtually everybody right here has no resort expertise and data in utilizing new applied sciences or methods,” she defined. “Some individuals used to work in motels however at all times labored manually. So I’m used to filling out info or taking notes on paper.”
Introducing the SiteMinder platform is a brand new studying curve for the entire staff.
“As a result of our resort doesn’t have a gross sales or advertising and marketing division that goes to advertise or outdoors of tourism occasions. Most of our employees are chargeable for welcoming and offering the very best on-site service.”
“Adopting expertise like SiteMinder saves time in managing gross sales duties and reduces using paperwork and we will retailer info on-line. This offers workers extra time to concentrate on service work. ”
Thanks Khun Mai and sustain the nice work at Siri Village Chiang Mai!